Kitchener–Waterloo · Receipts & insurance
How receipts and insurance actually work here.
You pay, then claim — here's exactly how that works, and why it's set up that way.
The short version
You pay, then claim — a receipt for every treatment.
Most extended health plans cover registered massage therapy, and an official RMT receipt is issued for every treatment so you can submit it yourself.
Why there's no direct billing here
An honest answer, not a policy page.
Every treatment comes with an official RMT receipt for your extended health plan.
Book nowIf you're on a membership plan
A held credit isn't a treatment — until it's used.
A missed-month charge is held on your account as a credit, not billed as a treatment. When you use it — for any appointment, paying the difference for a longer one — a receipt is issued at that point for you to submit.
Amyotrophic Lateral Sclerosis
It causes muscle weakness that gets worse over months or years.
Whole bodyAccessory Navicular Syndrome
It is present from birth (congenital) and is thought to have a genetic basis.
FootAchilles Tendon Rupture
The Achilles tendon is an important structure in the back of the leg above the heel bone (calcaneus).
Ankle & Lower LegSports & ActivityAdolescent Anterior Knee Pain
Adolescent anterior knee pain is common in healthy, active young people, especially girls.
KneeAdductor Tear
Muscle strains are quite common, especially in those who are active in sports.
Hip & ThighSports & ActivityAcute Back Pain
Acute back pain is common, and usually not serious.
Low Back & PelvisDesk & PostureCervical Kyphosis
The spine has a number of normal curves when you look at it from the side.
Mid & Upper BackNeck & ShoulderArthritis & Ongoing CareDesk & PostureAcromioclavicular Joint Separation
The acromioclavicular joint is one of the joints that make up the shoulder complex.
Neck & ShoulderBennett's Fracture
Two common fractures occur at the base of the thumb, one of which is called Bennett's fracture.
Elbow, Wrist & HandBell's Palsy
Half of the face may appear to droop.
Jaw & HeadNerve-RelatedAnterior Wedge Fracture to the Vertebra
By far the biggest cause of wedge fractures is osteoporosis.
Whole bodyAchilles Tendinopathy
Irritation of the Achilles tendon from repeated stress in walking and running.
FootAnkle & Lower LegSports & ActivityAnkle Fracture
The more bones that are broken, the more unstable the ankle becomes.
Ankle & Lower LegAnterior Cruciate Ligament (ACL) Injuries
The ACL can become injured when the knee joint is bent backwards, twisted or bent to one side or another.
KneeSports & ActivityAdductor Tendinopathy
It is usually caused by overuse: repeated small strains on the tendon over time.
Hip & ThighSports & ActivityAnkylosing Spondylitis (AS)
The name comes from ankylosis, meaning fusing, spondyl- meaning spine, and -itis meaning inflammation.
Low Back & PelvisArthritis & Ongoing Care
Questions about your specific plan?
Please, genuinely, ask — reach out by email and I'll answer anything you're wondering about.
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